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Effective from: December 5, 2025

General Terms and Conditions

Visitors of the website restorial.shop (hereinafter users) agree to the terms and conditions stated below. The online store Restorial (hereinafter provider) and its owner, reserve the right to change the stated terms without prior notice to the user. Changes will be accessible on our website, and users will not be individually notified. By continuing to use our services, it is considered that you agree to these changes.

1. Company Information

Restorial
Operating under European business regulations

2. Contact

  • Email: support@restorial.shop

3. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of the Provider and protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

4. Purchase Process & Cancellations

4.1 Ordering: Products are ordered via the online store by confirming quantity and personalized data where applicable.

4.2 Finality: Orders are considered irrevocable upon confirmation. If you wish to cancel, you must notify us via email within 6 hours of placement. Once an order has been processed by our logistics partners, cancellation is no longer possible.

4.3 Personalized Goods: Users are not entitled to withdraw from contracts for personalized items. All sales of personalized items are final.

5. Payment & Pricing

Prices are in EUR. We accept Shopify Payments (Credit Cards, Klarna, etc.) and PayPal. We do not offer Cash on Delivery. The provider reserves the right to cancel orders in case of obvious pricing errors.

6. Shipping & International Delivery

We ship to the USA, Germany, and France. Delivery is handled by international logistics partners with final-mile delivery by local carriers (e.g., DHL, Deutsche Post, Royal Mail). The provider is not responsible for delays caused by customs or local postal disruptions.

7. Right of Withdrawal & Returns

Users have the right to withdraw from the contract within 60 days. The user bears the direct cost of returning the goods to our international warehouse in Slovenia. Items must be returned unworn, in original packaging, and in resalable condition. Return shipping must be tracked.

8. Warranty (One Year)

We provide a one-year warranty on material and workmanship defects. This does not cover physical damage, water damage, or normal wear and tear resulting from daily use.

9. Limitation of Liability & Force Majeure

The Provider shall not be liable for any indirect or consequential damages. Our total liability is limited to the purchase price of the product. We are not responsible for delays or failures caused by events beyond our control (strikes, natural disasters, global supply chain issues).

10. GDPR & Data Privacy

Personal data is processed in accordance with GDPR for the purpose of order fulfillment and customer support. We do not share data with unauthorized third parties.